1. What Makes ‘My Very Own Picture’ so unique and different from other children’s wall art?

• The quality of the art and photography…….it speaks for itself.
• The technology we employ and method of reproduction
• Each Growth Chart has a short biography of the artist with a small self-portrait. We’d like you to be able to read about the person who painted your picture!
• We use acid free, archival quality canvas, weight 385gm/sq meter, matte finish.
• Our wood stretcher bars are 50mm wide (2”) and 38mm deep (1.5”). They are gallery wrap museum quality wood bars. Most stretched wall art for children is only 18mm deep.
• Each print is produced one at a time, signed, hand inspected, and hand stretched.
• We do not produce new editions with minor changes. Our editions are complete.

 

2. What does ‘giclee’ mean? 
‘Giclee’ (pronounced Zee-clay) is roughly translated French for ‘to spray’. It is a relatively new form of printing, and has really taken off in the last three to five years. 
It differs from traditional lithographic prints, in that it yields a higher resolution, thus producing a much wider colour spectrum. The results are deep, saturated colours, and excellent detail, almost impossible to tell from an original. The images can be stored digitally, thus enabling images to be produced in small quantities, even one at a time, impossible with the more traditional methods. The following artists are making, showing, and buying giclee prints.

• Robert Rauschenberg, famous US pop artist
• Jim Dine
• David Hockney
• Andrew and Jamie Wyeth

 

3. Do museums take giclee prints seriously? 
Yes, they certainly do. The following museums have all enthusiastically embraced the use of giclee printing from original art. 
Shows at the Metropolitan Museum of Modern Art in New York

• The Los Angeles Museum of Modern Art.
• Corcoran Gallery, Washington
• The Louvre Museum, Paris
• The Guggenheim, New York

 

4. What exactly is Archival? 
The canvas, inks etc. do not contain harmful additives or chemicals that can cause the prints to yellow, fade, and crack or bleed their colours. But, like any piece of artwork, print or original they do need to be kept away from direct sunlight. 

5. How do I keep my print in good condition? 
Our prints are remarkably durable! However, as with any painting, please avoid getting it wet or placing it in direct sunlight for long periods. Please do not stack anything on top of, or against your print. It can be wiped clean with a soft, dry cloth or dusted with a dry/fine paintbrush. Do not use a wet cloth or detergent!

6. Will the colours on your website be the same as my finished print? 
Every computer screen will display the images slightly differently. So with that in mind, we would like our customers to be aware that although we strive to represent our artwork in the truest possible way, there may be some colour variance. This is due to differences in monitor types and calibration. It is, therefore, not possible to be 100% accurate on colour matching when comparing the images you see on the website and the final print. 

7. What is the quality of your canvas prints and technology used? 
With the advent of more recent printing technologies, the archival quality of pigment inks has advanced dramatically, exceeding 150 years. We pride ourselves on providing high quality canvas prints for our limited editions, growth charts and personalised keepsake photographs. We use archival quality, acid free canvas (385gm weight per sq. metre) matte finish, and extremely durable fade resistant pigment inks which ensure the very highest quality and longevity of the print. All our prints are hand stretched onto professional quality wood stretcher bars 38mm deep (1.5”) and 50mm wide (2”) 
The large format printer we use allows for a higher resolution dots per inch, while spraying more than one million droplets per second onto the canvas. A high tech colour profile system is used to ensure accurate and professional colour management.

8. What happens if I don’t like my print? 
My Very Own Picture.com. hopes that you will be happy with your purchase. We stand behind our service, our products and our customers. However, in the unlikely event that you are not completely happy, please let us know the problem and we will try our best to sort it out. Contact customerdesk@myveryownpicture.com You may return your purchase to us within 7 days of receipt if it is not 100% free from defects in materials and workmanship, provided it is in new condition and in its original packaging. Please include a copy of the original online sales receipt with your return – without that information we cannot process your return or exchange. Upon receipt My Very Own Picture will refund the costs. Returns may only be credited back to the card used to make the original purchase. It is however the customer’s responsibility to ensure the safe returns of the item to us and bear the associated costs. We are not responsible for items damaged or lost in transit.

9. What about damaged items? 
We take the greatest care when it comes to packaging your goods, each picture has heavy duty corner protectors and  bubble wrap,  before wrapping in brown paper packing. However on rare occasions items could possibly be damaged in transit. Should you receive an item that has been damaged please contact us immediately at customerdesk@myveryownpicture.com  However, it is up you each customer to inspect the parcel before signing for it - if the package is visibly damaged on the outside DO NOT sign for it. Send it back with the courier company, call or email us and we will arrange a priority replacement.